Refund Policy

Overview

At Tiffin CRM, we strive to ensure complete satisfaction with our meal subscription services. This Refund Policy outlines the terms and conditions for refunds and cancellations of our tiffin meal subscription services. By subscribing to our services, you agree to the terms of this policy.

Subscription Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting our customer support team. However, please note the following conditions:

• Cancellations must be made at least 24 hours before your next scheduled meal delivery to avoid charges for that delivery.
• For monthly subscription plans, cancellations made after the billing date will take effect at the end of the current billing cycle.
• No partial refunds will be issued for unused days in a billing cycle unless otherwise specified in this policy.

Refund Eligibility

Refunds may be issued in the following circumstances:

• Service Quality Issues: If you receive a meal that does not meet our quality standards (spoiled, contaminated, or significantly different from what was advertised), you may be eligible for a refund or credit for that specific meal. You must report the issue within 2 hours of delivery with photographic evidence.
• Delivery Failures: If we fail to deliver your meal as scheduled (excluding circumstances beyond our control such as extreme weather or road closures), you will receive a full refund for the missed meal or delivery.
• New Subscription Cancellation: For new subscribers, we offer a 3-day satisfaction guarantee. If you are not satisfied with our service within the first 3 days of your subscription, you may cancel and receive a prorated refund for the remaining days in your billing cycle.
• Duplicate Charges: If you have been charged multiple times for the same subscription or meal, the duplicate charges will be refunded in full.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Personal preference or dislike of a meal that meets our quality standards
• Failure to pick up or receive a correctly delivered meal
• Cancellations made less than 24 hours before scheduled delivery
• Unused meals in a subscription period (unless due to our error)
• Special promotional or discounted subscriptions marked as non-refundable

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@tiffincrm.com or through the help section in your account dashboard.
2. Provide your order details, including subscription ID and delivery date.
3. Explain the reason for your refund request with any supporting evidence (photos, delivery confirmation, etc.).
4. Our team will review your request within 48 hours and communicate the decision.

Approved refunds will be processed to the original payment method within 5-7 business days, depending on your financial institution's policies.

Credits and Adjustments

In some cases, we may offer account credits instead of monetary refunds. These credits can be applied to future orders and subscriptions and will be valid for 90 days from the date of issue. Account credits are non-transferable and have no cash value.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team at:
tiffinandmesscrmofficial@gmail.com
Phone: +91 8989 297 369 (Available Monday-Saturday, 9:00 AM - 6:00 PM IST)